Everything you want to know.
Can’t find your question? Message us on WhatsApp, we usually reply within minutes.
General and business
Is this a franchise?
No. You buy the hardware once and it belongs to you. There is no licence fee and no fixed monthly cost. Limitless keeps 20% of net rental income (after VAT and payment fees).
Do I need staff?
No. The station runs on its own. You spend about 5 minutes a month checking the app.
Do I need my own venue?
No. We help you search and give you guides and scripts for talking to the venue.
Which venues work best?
Anywhere guests stay longer: cocktail bars, clubs, cafés and restaurants with terraces, hotel lobbies, coworking spaces, cinemas, festivals and events.
How do I share revenue with the venue?
That’s up to you to agree. Many venues take the station without any share, because they benefit from it themselves: guests stay longer, and staff no longer have to charge phones. If a venue wants a share, we recommend at most 20% of revenue or a fixed amount per month.
Does Limitless help with business registration and insurance?
Yes, we show you what to look out for when registering a business (Gewerbeanmeldung, in Germany) and taking out insurance.
Is there a revenue guarantee?
No. How much a station earns depends on the location. We expressly do not guarantee any particular revenue, usage or returns.
Hardware and setup
How big is a station?
A footprint of about 25 × 25 cm and around 40 cm high. Empty, it weighs around 4 kg; with powerbanks about 5.5 kg. You can adjust the number of slots flexibly.
How many powerbanks fit in?
That’s flexible. From the factory, a station has 8 slots with 8 powerbanks. With a slot extension you can change the number of slots at any time, up to 16 slots per station.
What do I need for setup?
A normal 230 V socket and Wi-Fi or the built-in SIM card. The station is online in under a minute.
How much power does the station use?
About 15 to 25 watts, which is less than €5 of electricity a month. The station is silent.
What happens during a power cut?
The station is back online after about 60 seconds.
Who takes care of maintenance and updates?
We do. The stations are monitored and updated remotely around the clock.
App and payouts
What do I see in the app?
Real-time revenue, ongoing rentals, the status of every slot and your next payout. Several stations in one view, too.
How do I get paid?
Automatically at the start of each month for the previous month, with a statement, straight to your account.
Can I export my figures?
Yes, as CSV and as a monthly or annual PDF report.
What fees apply to payments?
Each rental incurs the usual payment provider fees. They’re deducted from revenue before the payout. Exact figure to follow
Rentals and powerbanks
How does renting work?
Hold a card, Apple Pay or Google Pay to the terminal, take out a powerbank, done. It takes about 5 seconds and needs no account.
What does a rental cost guests?
We recommend €2 per 30 minutes, capped at €20. As the operator, you set the price yourself.
Which cables are attached?
USB-C, Lightning and Micro-USB. That covers iPhones, Android phones, headphones, smartwatches and many e-cigarettes.
How powerful are the powerbanks?
5,000 mAh, enough for a full phone charge.
How does the deposit work?
When you borrow a powerbank, a deposit is reserved on the card, usually €20. On return, the reservation is released and only the usage time is charged.
What if someone doesn’t return the powerbank?
Then the deposit is collected and goes in full to the licensing partner who owns the station, and the powerbank becomes the guest’s property. This happens in less than 2% of rentals.
How long is the average rental?
Around 48 minutes. In cocktail bars more like 60 to 90 minutes, in cafés and restaurants 30 to 60 minutes.
Can I put my logo on the station?
Yes, your branding can go on the station’s display.
Support and privacy
How quickly do you reply?
On WhatsApp usually within minutes, by email within 24 hours.
What happens if a station goes offline?
We see it immediately in our monitoring and get in touch with you.
What about data protection?
Everything is GDPR-compliant. We only store anonymised rental data such as time, duration and price. Payment data stays with the payment provider.
Can’t find your question?
Just message us. We’ll reply personally.
